Privacy Policy

1. Introduction

TalkTG ("we", "our", or "us") provides website live chat through Telegram. This policy explains how we collect, use, disclose, and safeguard information when you use our service.

2. Information We Collect

We collect account information such as your email, display name, and authentication credentials; website and chat configuration, encrypted Telegram bot tokens, and messages; visitor fingerprints and optional contact details; and technical usage data such as IP address, browser, operating system, and visited pages.

3. How We Use Your Information

We use information to operate and improve TalkTG, deliver messages, manage accounts and subscriptions, send service notifications, prevent abuse, resolve technical issues, and comply with legal obligations.

4. Data Sharing

We do not sell personal information. We share only what is necessary with service providers.

• Telegram for Bot API message delivery
• Creem for paid subscription billing
• Pusher for real-time message delivery
• Vercel for application hosting and deployment

5. Data Security

We use HTTPS, secure password hashing with bcrypt, and encrypted storage for sensitive credentials. No electronic transmission or storage method is completely secure.

6. Data Retention

We retain account data while your account is active and chat messages as conversation history. You may request deletion of your account and associated data.

7. Your Rights

Depending on applicable law, you may access, correct, delete, restrict or object to processing of, and request portability of your personal data.

8. Cookies

We use essential cookies for authentication and session management. We do not use advertising or third-party tracking cookies.

9. Changes to This Policy

We may update this policy and will publish changes here with a revised “Last updated” date.

10. Contact Us

Questions about this policy may be sent to support@talktg.com.