TG Talk: How to Chat With Your Website Visitors on Telegram

“TG” is how many people write Telegram, and “TG talk” or “TG chat” usually means one thing: talking to people on Telegram instead of email or yet another app. For website owners that raises an obvious question — can visitors on your website talk to you on Telegram, without installing Telegram themselves?

Yes. That is exactly what TalkTG is built for. This guide explains how a TG chat setup works for a website and how to set one up.

What is TG talk for a website?

A TG talk setup has two sides. Your visitor sees a normal chat bubble on your website and types in the browser — no Telegram account, no app download. You see the same conversation in Telegram, as messages from your own bot, and reply there. Your reply appears in the visitor’s chat window in real time.

• Visitors: chat in the browser, nothing to install.
• You: chat in Telegram on your phone or desktop.
• In between: a bot that you own relays messages both ways.

Why chat on TG instead of a help desk?

• You already have Telegram open all day; a separate support dashboard is one more tab you forget to check.
• Telegram notifications on your phone mean you see a new visitor message within seconds.
• Answering is just replying to a message — there is no new tool to learn.
• It is free to start: the TalkTG Free plan covers one site and 5,000 messages a month.

How to set up TG chat on your site in 5 minutes

Step 1: Create a bot with @BotFather

Open Telegram, search for @BotFather, send /newbot and choose a name and a username. BotFather replies with an API token. Keep it private — it works like a password for your bot.

Step 2: Add your site in TalkTG

Create a free account, add your website and open its Telegram page. Paste the bot token. TalkTG checks it with Telegram and stores it encrypted.

Step 3: Verify with a code

TalkTG shows a verification code. Send it to your new bot, or send /bindsite followed by the code. The code expires after 5 minutes.

Step 4: Paste the widget

<script src="https://talktg.com/widget.js" data-site-id="YOUR_SITE_ID" async></script>

Add the snippet before </body>. The chat bubble appears, and visitor messages start arriving in Telegram.

Talking to visitors from Telegram

• Reply to a forwarded visitor message to answer that visitor.
• /online and /offline tell visitors whether a human is around.
• /sites lists the sites bound to the bot.
• /kb on|off turns AI auto-reply from your knowledge base on or off.

Let AI handle the repetitive TG talk

If the same questions keep coming in, add your FAQ or docs pages to the knowledge base. The AI answers first, in the visitor’s language, and hands the conversation to you on Telegram when it isn’t confident — or when the visitor asks for a human.

FAQ

Do visitors need a Telegram account?

No. Visitors chat in the browser widget. Only you use Telegram.

Can I use my own bot?

Yes — you always do. Each site is bound to a bot you create with @BotFather, so conversations arrive under your bot’s name.

Is TG chat free?

TalkTG has a Free plan with one site and 5,000 messages a month. Pro ($9/month) and Team ($29/month) add more sites, unlimited messages and image messages.